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5 Ways to Improve Customer Experience Using IVR Solution [Infographic]

Customer experience is not the same as customer service. Customer experience or CX, as marketers like to call it, focuses on the bigger picture. Customer service covers user interactions via specific points of contact (when your product needs maintenance, or there’s a missed order), CX on the other hand is about their entire perception of

5 Rules For A Perfect Sales Call (Infographic)

After incessant requests, a prospect agrees to hear your sales pitch, and now you definitely can’t afford to lose them. So, how to grab your prospect’s attention throughout the call and increase your chances of success? Follow these five golden rules of a perfect sales call, to increase your odds of winning and directing sales pitch

A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.

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