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How Cloud Telephony can Improve Customer Responsiveness

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Local Vs Toll Free Numbers: What You Need To Know

Successful business communication is the most important thing when it comes to making a connection with the customers, and once the customers are provided with a productive and result-oriented communication channel, good business results become more likely. Eventually, the customer should find it easy and efficient when they try to make a business communication. Your

5 IVR Myths You Need to Know

(Update: This blog was originally published on 14th December 2018 and was last updated on 23rd March 2021 for comprehensiveness and accuracy.) “Press 1 for transaction history, press 2 for sales, press 3 for customer support”. Sounds familiar, right? It’s hard to imagine modern businesses without the Interactive Voice Response (IVR) technology. IVR has successfully transformed

Tips for Delivering Outstanding Phone Experiences to Your Customers [Infographic]

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A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.

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