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Successful business communication is the most important thing when it comes to making a connection with the customers, and once the customers are provided with a productive and result-oriented communication channel, good business results become more likely. Eventually, the customer should find it easy and efficient when they try to make a business communication. Your
(Update: This blog was originally published on 14th December 2018 and was last updated on 23rd March 2021 for comprehensiveness and accuracy.) “Press 1 for transaction history, press 2 for sales, press 3 for customer support”. Sounds familiar, right? It’s hard to imagine modern businesses without the Interactive Voice Response (IVR) technology. IVR has successfully transformed
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A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.
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