- Email: info@fortiustelecom.com
- phone:+91 8575288888
02 Apr
Expert Advice: How to Manage Customer Experience During and After COVID-19 Crisis
Human imagination has often been fascinated with the possibility of an apocalypse. We predicted meteorites falling on earth, natural calamities creating global havoc and even mass destruction through man-made weapons. However, most of us did not anticipate the most likely cause of a global-scale disruption—tiny but deadly viruses. COVID-19 has opened our eyes to the
02 Apr
Expert Advice: How to Win Customers During and Post Corona Pandemic?
We have all enjoyed the thrill and action of dystopian and sci-fi movies. 2020 seems to be snatched out of such a film, however, nobody really wants to live this reality. With a deadly virus and no vaccine, this year has understandably built fear in people’s minds. Social distancing, self-isolation, and masks have altered our
02 Apr
What is Customer Churn and Why Does it Need More Attention?
Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But, in order to handle the rate of customer churn (a.k.a. the rate at which you lose customers over a given period of time), you need
02 Apr
Telephone Customer Service 2.0—New and Improved
The technology that was once considered a luxury is now part of our daily lives. So naturally, humans have become reliant on innovations that make life easier. Considering how much modern customers value technology, businesses today are strongly driven towards digitalisation. The telephonic customer service industry tops the list of technologies that tend to evolve
02 Apr
3 Ways Cloud Kitchens are Set to Revamp the Food Industry
The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those who love eating out, unfortunately, have to make do with getting food delivered to their homes. This, of course, has led to an upsurge in
02 Apr
Reimagining Bollywood Classics in a World of Cloud Telephony
Bollywood movies manage to connect with their audience, irrespective of their native language and hometown. Since the first Bollywood movie in 1913, Raja Harishchandra, we have flocked to our nearest cinema theatres every weekend for a much-needed dose of spice and drama in our lives. Evergreen classic hits, starting from Mughal-e-Azam, Pyaasa, Sholay, Mr. India,
02 Apr
7 Reasons Why Restaurants are Moving Towards a Business Phone System
During the last couple of months, the food and beverage (F&B) industry has undergone a lot of changes. Shops had to call it quits overnight—and gradually, businesses had to get back on their feet to recover losses. Even in the face of endless challenges, restaurateurs have shown resilience and bounced back stronger. However, the F&B
02 Apr
Amplify Your Conversion Rates with Click to Call Solutions
fter browsing through your website, the next thing customers want is to talk with a company representative to inquire about the product and services. So, it becomes important for your business to have a dedicated business phone number which makes the communication process easier for the customer. But to connect with the right agent, a
02 Apr
Click-to-Call: How it Boosts Your Customer Experience
fter browsing through your website, the next thing customers want is to talk with a company representative to inquire about the product and services. So, it becomes important for your business to have a dedicated business phone number which makes the communication process easier for the customer. But to connect with the right agent, a
02 Apr
Call Queue Management Tips For Call Center Managers
The concept of call queuing is prevalent in inbound call centres. Every time callers connect to a phone system, they are welcomed with a message along with menu options before their calls get added in the queue. Automatic Call Distributor (ACD) technology is used to forward incoming calls to various agents. Callers as well as
A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.
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B – 43(B), Himcity Part – 1, Deva Rd,
Chinhat, Lucknow, Uttar Pradesh 226028
- Customer Support:+91 522 430 5888
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- info@fortiustelecom.com
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