(Update: This blog was originally published on 14th December 2018 and was last updated on 23rd March 2021 for comprehensiveness and accuracy.) “Press 1 for transaction history, press 2 for sales, press 3 for customer support”. Sounds familiar, right? It’s hard to imagine modern businesses without the Interactive Voice Response (IVR) technology. IVR has successfully transformed
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Welcome to Fortius Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your
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Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one such strategy that will help you boost your revenues. With smartphone users increasing to more than 90% of the population, it is imperative for businesses to
A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.
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