- Email: info@fortiustelecom.com
- phone:+91 8575288888
02 Apr
Reduce Call Waiting With Queue Callbacks
Queue callback is a feature that gives callers the option to circumvent long hold times. With queue callback, caller abandonment can be significantly reduced. All that customers have to do is to reserve their place in the call queue and request a call back by the agent as soon as they are available. This feature
02 Apr
Call Recording Solution for Catering Quality CX and Agent Assessment
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your
02 Apr
Top 5 Use Cases of Speech Analytics for Business Growth
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk of their clientele to competitors. With the rise of technology in the last couple of years, contact centres have also revamped and upgraded their systems. As the
02 Apr
The New Normal: Giving Recognition to Your Contact Centre Agents
“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Frederick Reichheld, American author, speaker, and business strategist. When it comes to excelling in customer support, your contact centre agents play a pivotal role. They are all the more instrumental in a crisis like
02 Apr
Empowering Call Centre Operations with Call Barging
While some may assume that SMS is dead, it’s still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still the easiest and the most cost-effective tool for businesses to connect with their customers personally. “You’ll never have a product or price advantage again. They
02 Apr
Bulk SMS and Their Vital Role in Ensuring Business Continuity
While some may assume that SMS is dead, it’s still very much alive and ruling the digital marketing arena. Mobile engagement is incomplete without a well-executed SMS strategy. It’s still the easiest and the most cost-effective tool for businesses to connect with their customers personally. There is no doubt that social media, print, and web
A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.
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