IVR – Fortius Telecom

Email: info@fortiustelecom.com
phone:+91 8575288888

IVR Solution

Automate your call centre and handle innumerable
calls seamlessly with cloud-hosted IVR system

+91 8575288888

IVR Service

Waiting to get a call picked is among the most frustrating thing for a customer. Prevent this frustration for your customers by using interactive voice response or IVR service. IVR adds an automated system that makes use of the keyboard input given by the caller. With each input, the system provides the necessary information through recorded messages.

Though it is an automated system, there is still an inclusion of human interaction. Based on the inputs given by the caller, the system redirects the calls to a representative. Fortius Telecom is a renowned provider of IVR service to numerous organisations.

Making the process easier to manage, the IVR service routes the process enhancing the overall effectiveness of the communication with the consumers. With Fortius Telecom’s IVR service, you can manage tons of calls with ease.

Transform Your Business with IVR Number

Consumers call to resolve their queries. Organisations can identify the common questions asked by the customers and integrate the solutions to those questions in the IVR. The customers can input the numbers and the IVR will provide the solutions without the help of human interaction.

With the right input given by the caller, IVR can forward the call to the right representative. The intelligent call redirection improves the caller’s experience along with saving the time of the caller as well as the company. When less time is consumed, productivity can increase as more calls can be received and more queries can be resolved.

— Features —

Features of Fortius Telecom’s IVR

CRM Integration

Integrate CRM into your IVR service and enhance overall productivity.

Multi-Level IVR

Customise the call flow structure with multi-level IVRs as per your needs to segregate the work.

Experienced Voice Over Artists

Gain maximum effectiveness through the right voice with our professional voice-over artists and ensure high-quality calls.

Monitor Calls

Keep an eye on the performance of your calls with live monitoring or active and disconnected calls.

Text to Speech

Type in your text and IVR will automatically convert it into audio scripts.

Call Barging/Whispering

Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.

Our Happy Clients

Happy Customer Quotes

Our Top Reviews Clients

Happy Customer Quota” Very first business principle is ‘never miss an opportunity’. Fortius is an absolutely perfect solution to follow that principle – at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. “es

Jutin Gupta – Proprietor
Feather Sleep International

— BENEFITS —

Why Choose IVR Service from Fortius Telecom?

Automated Call Answering

IVR automatically answers calls which eradicate the probability of missing an important call.

Brand Image

IVR service creates a professional image in the mind of every caller adding value to your brand’s goodwill.

Better Productivity

By providing answers to common queries with inputs given by customers, representatives will only interact with the important questions ensuring better productivity.

Manage Numerous Calls

Customers can help themselves through the right input in IVR allowing businesses to manage tons of calls with ease.

Enhanced Query Resolution

IVR forwards calls to the right department eradicating manual call redirection saving time and reducing resolution time.

Deliver Rich Customer Experience

Deliver a rich customer experience by identifying, segmenting and routing the calls to the most qualified agents.

Why Choose Fortius ?

The cloud communication solutions from Fortius ensure a stable and efficient communication
between your customers and your business.

Best-in-Market Pricing

Get high-quality cloud telephony suite with minimal effort and cost investment

Enhanced Customer Support

Get enhanced live assistance from our product experts over email, chat and call.

99.99% Uptime Guarantee

Fortius offers 99.99% SLA-backed uptime with N+1 redundant infrastructure

API Integrations

Innovate your business solutions with CRM and other third-party application integration.

End-to-End Customer Service

From research to post-purchase assistance, we ensure hassle-free customer service at every step.

Cloud Telephony Suite

Get access to fully functional cloud telephony suite along with free SMS & call credits.

START CONVERTING LEADS INTO CUSTOMERS TODAY
Call Now: +91 8575288888

FREQUENTLY ASKED QUESTIONS

We thought you'd never ask.

What is an integrated voice response (IVR) system?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.aAn IVR is a pre-recorded voice menu communicated to a caller as soon as they call (or right after a pre-recorded greeting) that responds to key inputs (usually numbers 0 to 9 on the keypad) or voice commands. It is interactive in the sense that it can be over multiple levels—much like a flow chart—and it prompts responses from the caller. It efficiently gathers basic data for the live agent to help a caller better, or even to eliminate the need of an agent for simpler queries and information requests.

How does an IVR system work?

It takes advantage of DTMF (dual-tone multi-frequency), which are essentially sounds corresponding to each key that are recognised on the other end as the intended input. The IVR is set-up using Servetel’s easy-to-use portal, where various options, recordings, and their flow can be easily designated. These days, it’s also about artificial intelligence (AI) and voice inputs, which are used to improve the IVR experience.

What are the different types of IVR?

There are three types of IVRs that Servetel provides. Single-level IVR, as the name suggests, requires a single input before routing/disconnecting. Multi-level IVRs function across levels. And custom dial-plan IVRs allow for more functionality as per your requirements.

Can I get customised IVR solutions from Fortius?

Yes, the IVR can be tweaked as per the customer’s need. This includes multi-input digit tracking, and using APIs to interact with the database, among other requirements. Different dial-plans can be implemented according to the set-up.

Can I add IVR on my existing number?

You can, and in two different ways. The first one has Servetel provide a virtual phone number to which you forward calls from your existing number. This number is then used for IVR services. Or, the second way has the customer port their number to Servetel. This resolves all forwarding issues that might occur in case the existing number is from a different telephony circle.

How long does an IVR System take to implement?

In case you are opting for a robotic IVR, it can be implemented within four working hours. For human recording IVR, expect it to take 24-48 hours.

A dashboard should be wise and that’s what you get with Fortius. You can easily monitor live agents and check the campaign status and ongoing activities across various departments.